Late April was a busy time for RehabVisions in Omaha. We hosted 43 of our hospital and clinic rehab directors for their annual meeting. As always lots of learning, networking and comradery took place, and everyone ended their time together energized for the future.
Emphasis this year was on Reality-Based Leadership, a philosophy that managers learned at last year’s meeting. They were asked to read the book, “No Ego, How Leaders Can Cut the Cost of Workplace Drama, End Entitlement, and Drive Big Results.” Since then, they have had virtual training and conference call discussions about the concept. Ana Martos, a speaker and director of operations with the Reality-Based Leadership organization, presented even further on the topic in a full morning of discussions.
April is Occupational Therapy Month and the perfect time to shed some light on this discipline.
1. Use Social Media.
Describe how occupational therapy helps people live life to its fullest on Facebook, Twitter, blogs, and other social media forums. Do this through your facility’s accounts but consider also informing people about what you do on your own personal accounts. Everyone has someone who can benefit from OT.
According to a September article in Modern Healthcare, occupancy at skilled nursing facilities across the United States reached a record low of 81.7 percent in the second quarter of 2018, down from 83.1 percent in the second quarter of last year. It stated the Affordable Care Act has steered consumers away from hospitals, SNFs and other inpatient settings by rewarding new care models that facilitate primary and home healthcare.
Interested in if our therapists were seeing a similar downslide, we talked to both Mary Ireland, PT, team lead at Spurgeon Manor, a skilled nursing facility in Dallas Center, Iowa (28 miles from Des Moines) and Courtney Hulett, PT, rehab director at Lake Regional Health Center in Osage Beach, Missouri.
Today I celebrate my 10th anniversary as RehabVisions’ marketing director. Being at a company for 10 years is a little unusual in this day and age. According to the Bureau of Labor and Statistics, the median tenure of all US employees was 4.2 years in 2016, with a median of 5.1 years for workers in management or professional occupations like mine.
Marketing can be challenging for therapists. They tend to (rightly so) focus more on the clinical execution of their skills and less on promoting them. But if therapists set aside a couple hours each month to focus on marketing the skills and programs in their departments, they’d see an uptick in their caseload.
I’m a thank you card person. I know, it’s becoming outdated and that makes me sad. I recently read that a quick email or text is accepted as an adequate form of thank you because of its timeliness. I’m trying to get on board with this idea, but I still love putting pen to paper.
Hospital Compliance Manager Brenda Kemling, PT and Assistant Director of Operations Bill Mannewitz, PT attended the APTA Combined Sections Meeting last week in New Orleans. The three-day event is an opportunity to gather for the country’s largest conference on physical therapy. Incidentally, Bill ran into Cory Ash, PT, assistant manager for RehabVisions Outpatient Clinic in Dickinson, North Dakota, in one of his sessions, so RV had more representatives than we even realized.
Director of Operations Steve Kinkead, SLP and Area Manager Jean Herauf, SLP attended this year’s ASHA (American Speech-language Hearing Association) Convention in Los Angeles this past week. This year’s theme was “Focus on the Big Picture,” and more than 14,000 professionals were in attendance for the three-day event.
Cariant Health Partners, RehabVisions’ sister travel company, started in 2001, mainly to assist in staffing RehabVisions’ short-term needs. It has since grown to 17 home office staff, and they recently added a nursing division.
The relationship between RehabVisions and Cariant has continued to strengthen. When dealing with Cariant’s traveling therapists, their recruiters lean on RV’s expertise for assistance in clinical and compliance questions. “Having so many professionals in the therapy business just upstairs from us helps immensely,” Division Manager Tracey Duke said. “It’s definitely what sets up apart from our competitors.”
Similar to RehabVisions’ roots, Physical and Respiratory Therapy Services (PRTS) was founded by a therapist to serve rural communities.
Dave Nachtigal, PT started his contract PT business 40 years ago at a hospital in Hiawatha, Kansas. He was the only therapist. He has since grown it into a multi-location, diversified practice that serves the continuum of care. He employs 43 clinicians and staff, many of whom he has known their whole lives. “Two of them I held as babies and eventually guided them into the field of therapy.”
Assistant Manager Cory Ash, PT is a great example of someone who has built strong relationships with medical providers in his community. Cory, who has been with RehabVisions Outpatient Clinic in Dickinson, North Dakota for 11 years, said the relationships he’s built are consistently strengthened because of good patient results.
“I think a lot of trust comes from just taking really good care of patients,” he said.
Cory’s genuine care for his patients is obvious but he has also taken other steps to cultivate relationships with physicians and other referral sources. He attends continuing education opportunities put on by local physician groups and takes advantage of the social time to get to know doctors more personally.
When leadership opportunities become available, RehabVisions is committed to looking from within our own employee base first for candidates. We’ve been successful in the past couple of years in promoting for many opportunities. Director of Operations Steve Kinkead, SLP said he thinks it speaks to the quality of our people. “It shows the importance of upper management getting to know our staff therapists so they can appreciate and recognize the strengths they bring to their positions,” he said. “I’ve been lucky. I’ve had some great people to promote.”
Having grown up in a city like Omaha, Nebraska, I don’t understand small-town living. When I hear the population sizes of some of RehabVisions’ rural locations, my reference point is my high school–we had 2,400 students in four grades. “That’s about the size of my high school or two of my high schools,” is what I’m thinking, and I try to imagine what life would be like.
I can sort of comprehend the knowing-everyone-in-the-grocery-store phenomenon as my neighborhood is pretty tight, and I feel like I know everyone sometimes. But having everything I need and know within a few miles is something of a mystery to me.
After a year and a half of lead-up, we were so excited to finally participate in APTA’s National Student Conclave this past Friday and Saturday in Omaha. RehabVisions was represented at the trade show as we doled out the world’s best ginger snaps and met bright PT students from all over the country.
The acquisition of Ernie Geiger’s PT practice and clinic in South Bend, Washington was complete in February of this year. He and his wife, Diane, who had run the business for 30 years, intended to take a week off after the closing before Ernie would return to doing home health therapy in the area. They ended up taking a month because they were enjoying themselves so much.
Lynn Janssen, SLP owned and ran Premier Health Associates in Des Moines for more than 18 years when she sold her company to RehabVisions in 2010. We acquired from Premier five SNF contracts, one hospital contract and Premier Health Associates clinic.
The companies blended easily because of the shared values and philosophies between them. Likewise, the 35 employees who transitioned to RehabVisions through the acquisition were the type of people we hire ourselves. “They have a genuine concern for patient care and a dedicated focus to do whatever is necessary to get the job done,” CFO Darrell Metcalf said.
In fact one of the Premier therapists, Jennifer Caskey, PT, had worked for RehabVisions in the past. She said she was obviously nervous when she found out their company was being sold, so she made some calls to friends who were still familiar with RehabVisions. “They assured me that RV was still the same type of company it had been when I worked there,” she said. “Then I knew that everything would be okay.”
Interested in exploring a buy-out or partnership with RehabVisions? Contact us to start a conversation.
RehabVisions welcomed its rehab directors and team leads from our skilled nursing communities last week. The group of 18 gathered in Omaha to join their peers in leadership development, clinical and compliance training.
The meeting kicked off with a welcome video introducing staff at the home office. It was the first of several as each rehab director/team lead was asked to introduce their community and staff through a short video submitted before the meeting. The videos served as icebreakers and entertainment between presentations.
RehabVisions added a new position to our Operations Department recently to to stay on top of regulatory points and provide expertise to our hospital clients.
Brenda Kemling, PT started in her role as Hospital Compliance Manager in June. So far, she has been training RehabVisions’ hospital staff on Functional Limitation Reporting (G-codes with severity modifiers), completing chart audits, and assisting in the establishment of electronic medical records in all of our facilities.
May marks the 30th year that RehabVisions has been in business. To commemorate this important event, we put together this video about how we started, where we’ve been, and what the future holds for us as a company. Enjoy!
When Bethany Lutheran Home CEO Mike Van Sickle went looking for a new therapy provider, integrity was number one on his list.
Bethany Lutheran had been caught up in a costly, multi-year Corporate Integrity Agreement from the Office of the Inspector General relating to their previous therapy provider. They were investigated for their billing practices. “We didn’t have the sophistication or the experience to know it was happening,” Mike said.